Job Description

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Altitude Team as a Pool Experience Attendant located at SLS LUX in Miami. JOIN THE SLS FAMILY TODAY!

Job Description

JOB PURPOSE

Under the general guidance of the Food and Beverage Manager, The Pool Experience Attendant will assist in delivering exceptional pool experiences to guests, ensuring safety and satisfaction by greeting guests, providing towels, arranging seating, setting up cabanas, serving food and drinks efficiently, supporting the wait and bar staff at all times and maintaining pool area cleanliness.

DUTIES + FUNCTIONS

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Greet guests warmly as they arrive and depart, understand and respond to all guest needs and requests in a timely manner, and ensure customer satisfaction by working with Food and Beverage Managers when necessary.
• Escort guests to their chairs, assist with lounge setup, and ensure a courteous and professional interaction at all times, including describing menu items, taking and serving orders, and managing guest checks.
• Set up and breakdown umbrellas, cabanas, and pool areas daily, maintaining cleanliness and order according to health and safety regulations.
• Perform routine opening and closing duties including preparing and folding towels, stocking linens, and setting up service stations.
• Walk through all assigned areas to remove and replace dirty towels, service trays, glasses, and empty trash receptacles.
• Expedite the service of food from the kitchen to guests, manage beverage refills, and ensure bars are stocked to appropriate levels.
• Prepare and serve beverages like tea, coffee, water, and soft drinks.
• Clear tables of glasses, plates, utensils, and napkins and ensure proper care and cleanliness of tableware and serving equipment.
• Maintain effective communication between kitchen, managers, and floor staff, and develop positive working relationships to support team goals.
• Understand operational setups of the pool, restaurant, and bar, and complete daily checklists.
• Assist, support, and work closely with bartenders and kitchen, ensuring smooth service flow and compliance with Association Rules and Regulations.
• Ensure standards and guest requirements are met consistently
• Maintain knowledge of all food and beverage menu items.
• Assist the kitchen in expediting the service process, maintain the cleanliness of the restaurant, and ensure dining room is appropriately supplied.

ADDITIONAL RESPONSIBILITIES

• • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Team members may be asked to perform other duties as assigned by the supervisor

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.

• Complete other duties as assigned by the Department Head.

• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

Assimilate into the company’s culture through understanding, supporting, and participating in all the company’s elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager.

GROOMING/UNIFORMS

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Must have an exceptional personality and hospitality driven attitude.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Must be able to stand or walk a minimum of eight-hour shifts.
• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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