Job Description

DESCRIPTION

**This role will be located in Tempe, Arizona.

The Learning Manager (LM) is an active member of the Relay Operations Center (ROC) Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager (LM) actively leads a team of managers and trainers including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, HR and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the ROC including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.

Key job responsibilities
• Maintains proficiency, development, and compliance trainings, ensuring targeted metrics are achieved or exceeded
• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance
• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners
• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs
• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance
• Continuous Improvement subject matter expert
• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption
• Simplifies complex information to construct executable plans
• Effectively composes verbal and written communication and identifies the appropriate forum for each

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

Job Tags

Full time,

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