Job Description

Job Title: Remote Hotel Reservationist 

Position Overview: Ecoway Voyagers, a pioneering travel agency committed to eco-friendly tourism, is seeking a Remote Hotel Reservationist to join our dynamic team. As a Remote Hotel Reservationist, you will play a crucial role in ensuring our clients receive exceptional service while booking accommodations that align with our sustainable travel ethos. This position is fully remote, offering flexibility and the opportunity to work from anywhere.

Responsibilities:

1. Reservation Management:

• Handle hotel bookings for clients promptly and accurately.
• Utilize reservation software to manage bookings and maintain records.
• Confirm reservations and communicate booking details to clients efficiently.

1. Customer Service:

• Provide excellent customer service via phone, email, and chat.
• Assist clients with inquiries regarding hotel options, availability, and amenities.
• Address any issues or concerns related to reservations promptly and professionally.

1. Sustainability Advocacy:

• Promote eco-friendly lodging options to align with Ecoway Voyagers’ sustainability standards.
• Educate clients on sustainable practices and encourage responsible travel choices.

1. Collaboration:

• Coordinate with other team members to ensure seamless travel arrangements.
• Work closely with our travel advisors to provide comprehensive booking support.

Benefits:

• Remote Work: Enjoy the flexibility of working from home or any location of your choice.
• Professional Growth: Opportunity to develop skills in hospitality, travel coordination, and sustainable tourism.
• Impact: Contribute to promoting eco-friendly travel practices and responsible tourism.
• Supportive Environment: Join a collaborative team passionate about travel and sustainability.

Qualifications:

• Proven experience as a hotel reservationist or in a similar customer service role.
• Excellent communication skills, both verbal and written.
• Proficiency in reservation software and general computer literacy.
• Strong attention to detail and organizational abilities.
• Passion for travel, sustainability, and customer service excellence.

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